Effective Date: 13th May 2025
This document is an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the applicable rules thereunder, including any amendments relating to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published pursuant to Rule 3(1) of the Information Technology (Intermediary Guidelines) Rules, 2011, requiring the publication of the rules and regulations, privacy policy, and terms of use for access or usage of the domain name https://servicehive.tech// ("Website"), including its related mobile site and applications (collectively, "Platform"). The Platform is owned and operated by Ryuzentech Private Limited, a company incorporated under the Companies Act, 1956, with its registered office at AE-35, Avantika, Shastri Nagar, Ghaziabad, Uttar Pradesh, India – 201002 (hereinafter referred to as "Company", "we", "us", or "our"). Your use of the Platform and our professional software development services — including website development, CRM systems, Learning Management Systems (LMS), and other digital solutions (collectively referred to as “Services”) — is governed by the following Terms & Conditions as applicable to the Platform, including our policies which are incorporated herein by reference. By merely accessing or using the Platform and/or availing our Services, you shall be contracting with Ryuzentech Private Limited, and these terms shall constitute your legally binding obligations.
Terms of Use Eligibility and Account Information: To access and use our Services, you agree to provide true, accurate, and complete information during registration and throughout your engagement with us. You will be responsible for all activities conducted through your registered account. Nature of Services: Ryuzentech Private Limited specializes in custom software services, including but not limited to website design and development, CRM systems, LMS platforms, and related software solutions. These services are typically customized based on client-specific requirements.
No Warranty or Guarantee: Neither we nor any third parties provide any warranty or guarantee as to the accuracy, completeness, performance, reliability, or suitability of the information, content, or services offered on our Platform or through our Services for any particular purpose. You acknowledge that such information and services may contain errors, and we expressly exclude liability for any inaccuracies or errors to the fullest extent permitted by law. Risk and Responsibility: Your use of our Platform and Services is solely at your own risk and discretion. It is your responsibility to assess and ensure that the services we offer meet your business or personal requirements.
Intellectual Property: The contents of the Platform and any deliverables provided as part of our Services are proprietary to us or our licensors. No part of the Platform or delivered solutions may be copied, modified, reproduced, republished, uploaded, posted, or transmitted without prior written permission. All intellectual property rights, including design, graphics, content, and software code, remain with Ryuzentech Private Limited unless otherwise stated in a separate agreement. Unauthorized Use: Unauthorized use of the Platform or the Services may give rise to a claim for damages and/or be a criminal offense under applicable laws.
Project Milestones and Approvals: The Company and the client may mutually agree upon a set of milestones for each project, which shall outline the key deliverables and timelines. Upon delivery of each milestone, the client shall review and either approve or provide feedback within a reasonable period, not exceeding 7 working days. Delays in feedback or approvals may impact overall project timelines, for which the Company shall not be held responsible. Service Fees and Payments: You agree to pay all charges associated with availing our Services, in accordance with the agreed commercial terms and payment schedule.
Limitation of Liability: To the fullest extent permitted by applicable law, Ryuzentech Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Platform or Services; (b) any conduct or content of any third party; and (c) unauthorized access, use, or alteration of your transmissions or content. In any event, our total liability for any claim arising out of or relating to the Services shall not exceed the total fees paid by you for the specific Services giving rise to the claim.
Prohibited Use: You agree not to use the Platform or our Services for any unlawful, illegal, or prohibited purpose under these Terms or applicable local laws. Third-Party Links: The Platform or Services may contain links to third-party websites for your convenience. Upon accessing such external links, you will be governed by the terms of use, privacy policy, and other policies of those third-party platforms. We assume no responsibility for content or practices of any such external sites. Legally Binding Engagement: By initiating a service request or entering into a project agreement, you are forming a legally binding and enforceable contract with Ryuzentech Private Limited for the Services. Indemnification: You agree to indemnify and hold harmless Ryuzentech Private Limited, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, losses, damages, and expenses, including legal fees, arising out of your breach of these Terms, our Privacy Policy, or violation of applicable laws or rights of a third party. Termination: Either party may terminate a service engagement by providing a written notice of 15 days to the other party. In case of termination, the client shall be liable to pay for all Services rendered and expenses incurred up to the effective date of termination. Any advance payments made shall be adjusted against services already performed. Ryuzentech Private Limited reserves the right to terminate access to the Platform or suspend Services in case of any breach of these Terms or applicable laws by the user. Force Majeure: Neither party shall be held liable for any delay or failure to perform its obligations under these Terms if such delay or failure arises from a cause beyond its reasonable control, including but not limited to acts of God, war, pandemic, government restrictions, or technical failures. Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh, India. ________________________________________ Contact Information and Inquiries For any questions, concerns, or requests regarding these Terms & Conditions or our service practices, please contact:
Contact Information and Inquiries For any questions, concerns, or requests regarding this Refund and Cancellation Policy or our service practices, please contact us at: Privacy Officer, RYUZENTECH PVT LTD Address: Noida, Uttar Pradesh IN Email: contact@servicehive.tech For data subject requests or more detailed inquiries about your personal information, kindly refer to the instructions outlined in the relevant sections of our Privacy Policy.