RYUZENTECH PVT LTD – Refund and Cancellation Policy

• When cancellations are permitted
• Conditions under which refunds may or may not be issued
• How subscription changes are handled
• Exceptions and non-refundable charges

This policy applies to all plans, subscriptions, usage-based services, and custom enterprise agreements unless otherwise stated in a separate written contract.

Most RYUZENTECH Services are offered on a subscription or usage-based model (monthly, quarterly, annual, or enterprise plans).

2.1 Cancellation by the User

• You may cancel your subscription at any time via your account dashboard or by contacting support.
• Cancellation stops future billing cycles.
• Access continues until the end of the current paid billing period.

2.2 No Automatic Refunds for Active Periods

• Fees paid for the current billing cycle are non-refundable.
• No partial refunds for unused time, credits, or reduced usage.

3.1 Technical Failure

• Service is completely unusable due to a verified RYUZENTECH fault
• Issue reported within 7 days of billing
• Issue cannot be resolved within a reasonable timeframe

3.2 Duplicate or Incorrect Charges

• Multiple charges for the same subscription
• Incorrect billing due to system error

3.3 Legal Requirement

Refunds will be issued where required by applicable consumer protection or payment regulations.

• Setup or onboarding fees
• Usage-based charges (API calls, messages, compute usage)
• One-time purchases or add-ons
• Charges due to user misconfiguration or misuse
• Services already delivered or consumed
• Custom or enterprise plans (unless contractually stated)

• Free trials are for evaluation purposes only
• No refunds after conversion to paid plans
• Discounted or promotional plans are non-refundable

For enterprise clients, refund and cancellation terms are governed by the signed Master Service Agreement (MSA) or contract. This policy applies only where not superseded by written terms.

• Violation of Terms of Service
• Fraudulent or unlawful activity
• Misuse threatening platform integrity

• Contact support before initiating chargebacks
• Unjustified chargebacks may lead to suspension
• Disputes are supported with logs and records

• Registered email address
• Account or invoice number
• Reason for request

Requests should be sent to: 📧 contact@servicehive.tech

Reviewed within 7–10 business days.

RYUZENTECH PVT LTD reserves the right to update this policy at any time. Continued use of Services constitutes acceptance of the updated policy.