RYUZENTECH PVT LTD – Privacy Policy

Effective Date: 13 May 2025
Last Updated: 13 January 2026

This Privacy Policy governs your use of all websites, mobile applications, APIs, and services (collectively, the “Services”) provided by RYUZENTECH PVT LTD (“RYUZENTECH”, “we”, “our”, or “us”). It applies to all RYUZENTECH PVT LTD websites that link to this policy, including third-party marketplaces, platforms, and integrations where our products – Chat Agent, SROP (ServiceHive Revenue Optimization Platform), and Dynamic Pricing Model – are offered as part of the ServiceHive platform.

This Privacy Policy does not apply to any sites, products, or services for which a separate privacy notice is provided.

At RYUZENTECH PVT LTD, we are committed to protecting your privacy and securing your personal and business data. Although our products are relatively new, we follow the same standards of transparency, accountability, and data protection as established technology companies. RYUZENTECH PVT LTD has never sold user data for advertising purposes and does not generate revenue through data-driven advertisements – and it never will.

Table of Contents

  1. Scope and Overview
  2. Our Privacy Commitment
  3. Information We Collect and Control (Part I)
  4. Information Processed on Your Behalf (Part II)
  5. General Policies (Part III)
  6. Contact Information and Inquiries

Scope and Overview

  • Collects personal and business-related information
  • Uses data to operate Chat Agent, SROP, and Dynamic Pricing services
  • Integrates with social media, messaging platforms, websites, and APIs
  • Shares data with authorized employees and trusted third parties
  • Protects data using administrative, technical, and physical safeguards
  • Respects user rights under applicable data protection laws

This policy applies to all users, customers, partners, and visitors accessing our Services.

Our Privacy Commitment

  • Transparency: Clear explanation of data practices
  • Data Minimization: Collecting only necessary data
  • Security: Preventing unauthorized access or misuse
  • Accountability: Strict internal and partner compliance
  • User Trust: Never selling data or using it for advertising

Our products are designed to help businesses automate, optimize, and grow without compromising privacy.

Information We Collect and Control (Part I)

Information You Provide Directly

  • Account creation and management details
  • Chat Agent configurations, prompts, and workflows
  • SROP rules, thresholds, and revenue constraints
  • Dynamic Pricing model parameters
  • Support requests and feedback

Automatically Collected Information

  • IP address, device, browser, OS
  • Login timestamps and activity logs
  • Feature usage and system events
  • Error logs and performance metrics

Social Media & Messaging Integrations

  • Public profile or page identifiers
  • Messages, comments, mentions, and replies
  • Engagement metadata such as timestamps

Retention

  • Active accounts: retained during service use
  • Inactive accounts: removed within 6 months
  • Backups deleted or anonymized within 3 additional months

Information Processed on Your Behalf (Part II)

  • Chat Agent conversations
  • SROP engagement and revenue data
  • Dynamic Pricing inputs and outputs

RYUZENTECH acts solely as a data processor. You retain full ownership and control of your Service Data, including access, export, deletion, and disconnection of integrations.

General Policies (Part III)

  • AI operates within user-defined constraints
  • Customer data is not used to train public AI models
  • Encryption in transit and at rest
  • Services intended for users 18+
  • International transfers follow lawful safeguards

Contact Information and Inquiries

Privacy Officer

RYUZENTECH PVT LTD

Noida, Uttar Pradesh, India

📧 contact@servicehive.tech

📞 +91 9217846034

By using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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