RYUZENTECH PVT LTD – Data Deletion Instructions

You have the right to request deletion of:

• Personal information associated with your account
• Data generated through your use of our Services
• Data processed through connected platforms or integrations

We process deletion requests in compliance with applicable laws, including the India DPDP Act, GDPR, and other relevant regulations.

Upon a valid request, we can delete:

• Account information (name, email, phone number)
• Configuration and usage data related to our products
• Conversation logs and interaction data
• Social media integration data (where permitted)

Note: Certain data may be retained where required for legal, regulatory, security, or billing purposes.

Step 1: Send a Request Email

Email us at:
📧 contact@servicehive.tech

Use the subject line:
“Data Deletion Request – RYUZENTECH PVT LTD”

Step 2: Include the Following Information

• Registered email address
• Company or organization name (if applicable)
• Products used (Chat Agent / SROP / Dynamic Pricing)
• Reason for deletion (optional)

Step 3: Identity Verification

For security purposes, we may request additional verification before processing your deletion request.

• Request acknowledgment within 7 business days
• Deletion completed within 30 days (unless legally extended)
• Confirmation email sent after completion

Once your data is deleted:

• Your account will be permanently closed
• Access to Services will be revoked
• All configurations and data will be irreversibly removed

Data deletion cannot be undone.

Limited data may be retained for:

• Legal or regulatory compliance
• Accounting, invoicing, or tax obligations
• Fraud prevention or security investigations

Such data is securely stored with restricted access.

• Deleted data is removed from active systems first
• Encrypted backup copies may temporarily exist
• Backups are erased or anonymized within 90 days

If you have connected third-party platforms:

• You may need to request deletion directly from them
• Their policies and timelines may differ

RYUZENTECH is not responsible for third-party data retention practices.

Our Services are not intended for users under 16 years of age. If minor data is identified, it will be deleted immediately upon verification.

We may update this page periodically. Updates will be posted here with the revised date.